All Launchpad payments are one-time payments for a specific launch and are final. We do not offer refunds, in full or in part.
Before you pay, your product goes through our automated checks. If it does not pass, you are not taken to checkout and are not charged.
If a paid placement you bought (Priority launch date, Featured or Spotlight placement, or weekly digest feature) is not delivered because of a problem on our side, we will re-run or extend that placement for the days missed. This is our only remedy for non-delivery.
Products removed for breaking our Launch Guidelines or Terms, before or after launch, are not refunded.
You can change your launch date before it goes live by contacting us; changes depend on availability.
Payments cannot be cancelled once completed. If you were charged twice for the same order by mistake, contact us at support@tadlo.ai and we will return the duplicate payment.
Questions: support@tadlo.ai